I’m Fernando and I am the leader of Pinata’s Support Pod! I’m based in Buenos Aires, Argentina and I have two wonderful kids - Tomás (8) and Francisco (13). In my spare time, I love to play guitar and occasionally enjoy some video games.
As the leader of our support pod, I work closely with our Community team to fix bugs and problems that come up on Pinata’s platform. Our community team is more client-facing, interacting and communicating with our users directly and figuring out their issues. They create tickets and pass them on along to me, where I then take the issues our client is having and put them into technical terms for our engineers. After the bug is fixed, I follow up on the tickets to be sure that the fix was solved in the production environment before pushing the change live.
My personal experience at Pinata has been really awesome. I started as a front-end developer and transitioned into working on the back-end. Now I am a full-stack developer, working on both the front and back-end of our platform, giving me a wide view of the systems and processes that we have at Pinata. I really enjoy helping solve problems that are helping creators build some incredible projects.
I am very proud of the teams that I am a part of and how we solve problems. From community to product to engineer, it kinda feels like we are like superheroes—helping people and trying to unlock their creativity and ability to solve problems.
We have many team members in different time zones and cultures, which means we have different expectations and working styles as we’ve all come from different experiences. Our team members are all very open-minded and flexible, and we’re constantly pushing each other to be the best we can be. It’s all a learning experience.
My best piece of advice when it comes to working on a fully-remote team is to be patient and stay organized. You won’t get the immediate response you want unless you spend time setting up expectations and workflows, so take the time to create that foundation. And of course, always be prepared and get as comfortable and productive as you can with asynchronous work.
A tool that I have found to be incredibly useful recently has been Stack Overflow. Stack Overflow is a consultancy source to get information about common and uncommon errors. Sometimes, you can get information about different ways to solve a problem by finding issues or people that experience the same problems as you and asking the community for help.
In my day-by-day, I have come across a few errors that are not common and I found solutions or possible solutions there. Generally, after I check Stack Overflow, I go to the official documentation of the product that I'm dealing with to confirm if Stack Overflow answers make sense or not; and make decisions on how to solve our issue from there. There are many tools that I find useful in my role, but Stack Overflow is one I consistently use to help me improve every day!
There are two things I’d like to talk about - constantly developing new skills and keeping a great attitude.
First, a good developer must have knowledge and curiosity about different tools, approaches, platforms, and technologies. They always have to be hungry about learning new things, and they can’t be afraid of making a few mistakes along the way. Being able to have a wide scope of knowledge and constantly seeking out ways to learn new things is what sets great developers apart from good ones.
Second, it is critically important to have a great attitude when working on a team and be able to focus on helping people and being client-oriented. As a developer, we have to be aware of client needs because, at the end of the day, we’re working for them. We have to focus on the human aspect of our role every day, for our teams and for our customers.
paragraph — The first thing the music industry needs is more exposure. For artists, listeners and yeah, the labels. Even with the use cases mentioned above, the majority of the music industry still sees NFTs as a novelty rather than a legitimate way to run a business. We see a future where the experience is built and monetized on the blockchain, with labels taking part of the experience, as well.
Second, there needs to be a big jump in user experience. Listeners know what to expect with Spotify and Apple Music: a smooth, intuitive experience that lets them listen to Lil Nas X with just a few clicks. Web3 platforms aren’t quite there. Music NFTs and related premium content require extra steps that most people don’t yet have an appetite for.
paragraph — Musician Daniel Allan spent months building a relationship with the NFT community and raised 50 ETH to fund his new album, Overstimulated. Companies like Audius and artists like Vérité's, who raised $90,000 in an NFT launch, are at the forefront of exploring new ways to get paid. Avenged Sevenfold launched an NFT collection called "Deathbats Club" with 10,000 items that grants holders access to benefits such as meet and greets at shows, lifetime free tickets, limited edition merchandise, and more.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
LINK — This is how a link looks like. Please provide normal & hover state (if different than this)
QUOTE — Everyone is obsessed with making money and seeking alpha, which does a disservice to what [NFTs] can actually do. We have been instructing many bands that NFTs are a ticket for access to an exclusive club.” - M. Shadows, Avenged Sevenfold’s lead singer.