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We are passionate about providing the best customer support so please feel free to reach out in any way for anything you may need.

General questions

Check out our knowledge base for answers to questions about all things Pinata, IPFS, and more!

You can send all other general questions to team@pinata.cloud.

Are you a member?
If you need help with Pinata, IPFS, Web3 or just want to hang out, join us on Discord. We're on there 24/7 so come say hello!

Plans and pricing help

Needing a custom pricing plan for an enterprise account? Please contact sales@pinata.cloud.

Technical and billing issues

You can email support@pinata.cloud or chat with us on Discord for immediate support.

Media inquiries

For access to our media kit and other general media inquiries, please contact press@pinata.cloud.

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